Privacy Policy
Effective Date: 7/4/2025
Company: COBRA DIGITAL MARKETING, LLC
Address: 22280 S 209th Way, Queen Creek, AZ, 85142
1. Information We Collect
We collect the following information from both our clients and their customers:
Names, email addresses, and phone numbers
Business information
Call recordings and chat transcripts
Website usage data through cookies and analytics tools
2. How We Use This Information
We use collected data to:
Provide AI voice and chatbot services
Improve automation and marketing effectiveness
Respond to support inquiries and demo requests
Analyze user behavior for optimization
3. AI-Specific Data Use
AI systems may analyze call recordings and chat transcripts for training purposes. Data is anonymized and secured before training unless explicitly approved by the client.
4. Data Retention
We retain customer and usage data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
5. User Rights
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent for data processing
Request portability of your data
6. Data Security
We implement technical and organizational measures to protect your data. This includes encryption, secure servers, and access controls.
7. Cookie Policy
We use cookies and analytics tools to enhance your experience. You can manage cookie preferences through your browser settings.
8. Sharing Information
We share data with trusted third-party providers:
GoHighLevel
Twilio
OpenAI
Google Analytics
Stripe or PayPal (for payment processing)
9. Children's Privacy
We do not knowingly collect data from individuals under 13. If we discover such data, it will be deleted immediately.
10. International Data Transfers
Data may be transferred to and stored in countries outside your own. We use appropriate safeguards to protect your information during international transfers.
11. Opt-Out Procedures
You may opt out of marketing emails at any time by clicking "unsubscribe" in the message or contacting us directly.
12. Call Recordings & Transcripts
Call data is used for service improvement and may be accessed for quality assurance. Transcripts are stored securely and can be deleted upon request.
13. Data Breach Notification
In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure data and prevent recurrence.
14. Marketing Communications
With your consent, we may send updates and promotions. You can opt out at any time.
15. Updates to This Policy
We may update this policy periodically. The latest version will always be available at nc.cobradigitalmarketing.com/privacy
Questions?